Privacy Policy

1. Introduction

This Privacy Policy explains how Truelottowin ("we", "our", "us") collects, uses, and discloses your personal information when you use our website, mobile application, and services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, and government-issued ID numbers (for age verification and prize claims).
• Financial Information: Payment card details, bank account information, and transaction history.
• Technical Information: IP address, browser type, operating system, device information, and cookies.
• Usage Information: Pages visited, time spent on our platform, lottery preferences, and betting history.

3. How We Collect Information

We collect information through:

• Account registration and profile updates
• Purchases and transactions
• Communication with our customer service
• Use of our website or mobile application
• Participation in surveys or promotions
• Cookies and similar tracking technologies
• Third-party sources (with your consent)

4. How We Use Your Information

We use your personal information for:

• Providing our lottery and betting services
• Processing transactions and payments
• Verifying your identity and age
• Communicating with you about your account and winnings
• Sending promotional materials (with your consent)
• Improving our products and services
• Preventing fraud and ensuring security
• Complying with legal and regulatory requirements

5. Information Sharing

We may share your personal information with:

• Service Providers: Payment processors, identity verification services, and IT service providers who help us deliver our services.
• Regulatory Bodies: Gambling authorities, financial intelligence units, and other regulatory bodies as required by law.
• Business Partners: Lottery operators and game providers necessary to fulfill your lottery participation.
• Legal Compliance: In response to legal requests or to protect our rights.

We will not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

While we strive to protect your information, no internet transmission is completely secure. We cannot guarantee the security of information transmitted to our website.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information (subject to legal obligations)
• Object to direct marketing
• Lodge a complaint with the Office of the Australian Information Commissioner

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on our website or by other communication methods.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer at: